Print Subscriptions. All subscription orders for print copies of Indian Military Review (English) and (Hindi) are executed from the next issue and the months are mentioned in the invoice. Individual subscriptions and subscription order from subscription agencies will be fulfilled only on receipt of payment. Subscription orders sent by formations, units and establishments may be fulfilled on the basis of proforma invoices and order confirmation.
Online Subscriptions. The online subscription process is automated for successful payments made through credit card. In case of payments made by other means, username and password will be communication on receipt of confirmation of payment from bank. This may take up to 48 hours.
Books. All orders for supply of books are executed within 2 working days.
Digital Products. Links will be provided to download digital products or, depending upon size of the files, they will be sent as attachments by email.
Postage and Packing. Subscriptions to magazines include postage and packing. For other items, postage and packing will be charged only as mentioned against each item.
Estimated Delivery Time. Subscription copies of magazines sent by ordinary post take 4-10 days to be delivered by the post office. Courier deliveries take up to 6 days depending upon the region. Orders will normally be executed within 48 hours or 2 working days.
Hidden Charges (Sales Tax, Service Tax etc): As of date no tax is levied on magazines and books. Service Tax @15% is levied on delegate fee and exhibition charges. The taxes will be reflected in the invoice.
Worldwide Locations: We ship to all countries, but subject to their Import rules and regulations.
Shipping Charges. In case of supplies made overseas, shipping charges for books differ from country to country by weight. In case of magazines no extra shipping charges apply.
Return Policy
Cancellation of Subscription
Subscribers may cancel their subscriptions at anytime and obtain a refund of the residual value of unfulfilled subscription cost paid.
The residual value will be calculated after taking the full cover price of all issues supplied. This subscription availed cost will be deducted from the subscription amount paid. If there is any balance due then same will be refunded.
For example, if a subscriber has paid Rs 1080 for a full year’s subscription and cancels after 6 months, the cost of six issues supplied at the cover price comes to Rs 720 @ Rs 120 per issue being the cover price of one issue. Hence Rs 360 will be refunded.
Non-Receipt of Magazines
Indian Military Review magazine is mailed through the New Delhi GPO on fixed days under the personal supervision of the Subscriptions Manager. The magazines are sent by ordinary post and not registered mail. Losses in transit cannot be ruled out, although the percentage is miniscule.
IMR Media Pvt Ltd will provide pdf copy by email or will provide the link information for downloading the issue which has not been received.
Return of Magazines
IMR Media has no control over care of magazines in transit by postal department or courier companies. IMR Media’s responsibility ceases when the magazine is handed over to postal department or courier company. Hence, IMR Media will not accept return or replacement of magazines damaged in transit.
In case of manufacturing defect, the magazine will be replaced free of cost. In such cases, please contact the Subscriptions Manager by email at subscriptions@idyb.com.
Return of Books
Books once sold will not be returned or refunded. Damaged books will be replaced if IMR Media Pvt Ltd is informed within 7 days at sales@idyb.com.
Return of CDs
Defective CDs will be replaced if IMR Media Pvt Ltd is informed within 7 days of receipt of the CDs. In case replacement CDs are not available, the files will be provided in soft copy form by electronic transfer or by providing download link.
Please ensure that while returning, the items should be packed properly so that the product is not damaged in transit.
Mode of Refund
Refunds will be made within 15 days by the same method as paid by the customer. In case of any difficulty refund will be made by by cheque or demand draft. Cheques will be sent only to the billing address of the purchaser. A return fee of 7% of purchase value will be deducted from the refund if the purchase was made by credit card. In case of overseas refunds, funds will be remitted by bank transfer.
Exports. Any Return, Refund or Exchange policy will not be applicable in case of Export sales.
